VP Business Operations
As VP of Business Operations at Controlled Technical Services, Melissa Gilkes-Smith analyzes, streamlines and sharpens the business process. A high-energy leader, Melissa delivers proven results wherever she goes. With a Master’s in Health Care Administration and a doctorate degree in process, Melissa enhanced the health care space for thirteen years before arriving at CTS. She oversaw operations for 35 clinics across five regions, and her efforts to maximize efficiency helped them generate $26 million in annual revenue.
A detail-oriented organizer, she improves both employee and consumer experience by living out one of her favorite quotes:
“Mission First, People Always”
While some people scan an idea and offer a quick approval, Melissa is a deep and dynamic thinker. Asking the tough, necessary questions, she tackles the tiny issues that can make or break a project.
There is never a dull moment in the world of business operations, but Melissa does not have time for dull moments. When this servant-leader is not busy strengthening operations and profitability at CTS, she serves as secretary for the regional chapter of the American College of Healthcare Executives (ACHE), which is dedicated to excellence in health care leadership. Melissa also serves as special events chair for the Career Women’s Golf Organization.
Melissa likes to travel, and has sampled more of the country by moving around it with her Marine Corps husband. An early riser, reader and lifelong learner, Melissa also enjoys golf, gardening, swimming, yoga, biking, and participating in triathlons.